http://blog.addictedtouptime.com Corporate Blog of Spirit Connect Mon, 17 Mar 2008 23:06:12 +0000 http://backend.userland.com/rss092 en For customers using VOIP or calling from mobiles, etc please note our direct indial numbers have changed. Spirit Connect Customer Service is +61 7 3123 4202 or 1300 47 74 74. Spirit Connect's fax number is: +61 7 3123 4919 Our existing numbers will continue to work with a notice being played advising ... http://blog.addictedtouptime.com/2008/03/18/change-of-indial-numbers/ Just a quick update on our Implementation of Plesk Expand - we're slightly behind in setting this up, I hope to have some more information in a few days. http://blog.addictedtouptime.com/2008/02/29/delay-implementation-of-plesk-expand/ We've been using Vodafone for a few weeks now on a 100Mb data plan. I'll just to let you know with only a few weeks usage we've already hit 135mb; so my recommendation of a 300Mb min data plan would be a good idea (we're a bit over half way in ... http://blog.addictedtouptime.com/2008/02/28/follow-up-push-email/ Spirit Connect’s received quite a few enquires for things like push email via Hosted Exchange. We’ve attempted to sell Hosted Exchange in a few different ways by outsourcing this function to a service provider and reselling it. This was never popular with customers, likely due to per mailbox pricing, so ... http://blog.addictedtouptime.com/2008/02/15/push-email-alternative/ Just letting everybody know the Commonwealth Bank; added our AMEX merchant details back onto their system; so we should be good to go now. If you pay by AMEX and you got a payment failed this morning; please login to our Customer Portal and update your Credit Card details. We ... http://blog.addictedtouptime.com/2008/02/07/amex-is-back-online/ A number of customers have contacted our helpdesk regarding receiving letters from the Domain Registry of America; this letter is highly misleading and in our view is a scam and we strongly urge all customers to discard it. For more information on the scam; please refer to these links: http://blog.forret.com/2004/12/domain-registry-of-america-scam/ http://www.searchenginecollege.com/2005/11/domain-registry-of-america-scam-alive.html http://www.andybudd.com/archives/2004/01/domain_name_registry_of_america_scam/ http://eicolab.com.au/2008/01/30/%E2%80%9Cdomain-registry-of-america%E2%80%9D-scam/ http://www.ftc.gov/opa/2003/12/domainreg.shtm The letter looks ... http://blog.addictedtouptime.com/2008/02/01/domain-registry-of-america-scam/ Spirit Connect is currently having some difficulties processing AMEX transactions. Since tomorrow is the first of February customers who are normally billed on the first of each month may find that their AMEX card is declined. Spirit Connect is fully aware of this; and its due to Spirit Connect changing payment ... http://blog.addictedtouptime.com/2008/01/31/amex-offline/ More than 50% of businesses hosted with Spirit Connect, do not realise that their domain name is registered with another service provider (such as Melbourne IT). As a result sometimes domain renewals get overlooked or might appear as spam to you. While you pay Spirit Connect for your hosting service your ... http://blog.addictedtouptime.com/2008/01/28/is-your-domain-name-registered-with-spirit-connect/ This weekend we're going to get started on the new Plesk Expand setup we've been talking about so we can get all our HELM customers across by mid-February. We're calling on some guinea pigs in the next few days to try things out before our mass migration. http://blog.addictedtouptime.com/2008/01/24/implementation-of-plesk-expand/ Spirit Connect has been busy behind the scenes migrating our Credit Card payment gateway from eWay to SecurePay; our bank told us that there would be a 7 day outage while they change our merchant account over however it seems the guys at SecurePay are really on the ball and ... http://blog.addictedtouptime.com/2008/01/24/successfully-changed-payment-gateways-with-zero-downtime/