AMEX is back online
Just letting everybody know the Commonwealth Bank; added our AMEX merchant details back onto their system; so we should be good to go now. If you pay by AMEX and you got a payment failed this morning; please login to our Customer Portal and update your Credit Card details. We normally remove them if they decline for 7 days in a row; so we’re not hit with LOTS of failed transaction fees (aprox 45c per failed transaction).
Yesterday there was a 20 min outage with SecurePay’s XML API (what we use to connect to their payment gateway); which affected all Credit Card transactions within the Spirit Connect Group; there was about 7 transactions which failed at that time and Spirit Connect manually went in an processed these transactions for customers.
Spirit Connect believes this is purely a once off and it shouldn’t happen again!
Posted: February 7th, 2008 under Business.
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